FAQs | Printing, Shipping & Returns.
When will my print arrive?
All print orders typically arrive 3-7 business days after dispatch.
Will I receive a tracking reference?
All prints are shipped using Royal Mail Tracked and International Tracked delivery. A tracking reference is available on request once the item has been despatched.
We want to make sure that you are 100% happy with your order. If for any reason you are unhappy you are eligible for an exchange or a full refund within 28 days of receipt of your order. We will gladly extend the return period in the case of gifts, providing prints are unmarked and in their original condition.
Please email firstname.lastname@example.org to advise reason for return. Once the item has been returned to us in its original condition we will then issue your refund. Please keep proof of postage of returned item and your return postage will be refunded.
British Culture Archive (Returns)
C/O 42 Frederick Place
What is an archival/Giclée print?
An archival C-Type print is washed thoroughly with warm water to ensure that all the bleach used when processing is removed. Our dedicated lab exceed the manufacturers guidelines by using a three stage washing system to ensure the highest archival properties are achieved. For our fine art Giclée prints (Giclée being the French word for spay) we use the highest quality acid-free papers which are fade resistent, exceeding a lifespan of a minimum of 70 years.
What is an edition print?
An edition print is an exclusive and limited run of prints by a particular artist or photographer.
What is an open edition print?
An open edition print is not limited to any quantity.